Return & Refund Policy

Last Updated: September 14, 2026

Thank you for shopping with Venture Customs. We want you to be happy with your order. Because many of our products are custom-made or personalized specifically for each customer, certain products are not eligible for return or refund.

By placing an order with Venture Customs, you acknowledge and agree to the terms of this Return & Refund Policy.

1. General Return Policy

Venture Customs accepts returns only for eligible non-custom products that are unused, undamaged, and in their original condition.

Return requests must be submitted within 14 days of delivery.

To request a return, contact us at venturecustomss@gmail.com with:

• Your order number

• Your name

• The reason for the return

• Photos of the product, if applicable

Do not send an item back without first contacting us and receiving return instructions.

2. Custom & Personalized Products

Because custom products are made specifically according to the customer's selections, custom and personalized products are generally non-refundable and cannot be returned or exchanged due to a change of mind.

This includes, but is not limited to:

• Custom decals

• Personalized name or username decals

• Custom number decals

• Custom battery decals

• Custom front plate decals

• Custom-designed products

• Products made to a customer's specific specifications

Please carefully review your selections, spelling, numbers, colors, sizes, and other customization details before completing your purchase.

Customer-Submitted Information

Venture Customs is not responsible for mistakes caused by information submitted incorrectly by the customer, including incorrect:

• Names

• Usernames

• Numbers

• Spelling

• Colors

• Measurements

• Bike or product specifications

If you provide incorrect information and the product is produced according to the information you submitted, the order may not qualify for a refund or replacement.

3. Damaged or Defective Products

If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

• Photos of the packaging if the package was damaged during shipping

After reviewing the issue, Venture Customs may offer a replacement, repair, store credit, or refund, depending on the circumstances.

We may request that the product be returned before issuing a replacement or refund.

4. Incorrect Items

If we send you the wrong product or produce a product incorrectly due to an error on our part, contact us within 7 days of delivery.

If the mistake is confirmed to be ours, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

5. Items That Cannot Be Returned

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or there is an error on our part:

• Custom-made products

• Personalized products

• Made-to-order products

• Products altered or modified by the customer

• Products that have been installed, applied, used, or damaged by the customer

• Products returned after the applicable return period

• Products without their original condition or packaging when required

6. Decal Installation

Customers are responsible for properly preparing and installing decals.

Once a decal has been applied, Venture Customs generally cannot accept a return or refund due to:

• Incorrect installation

• Application to an unsuitable surface

• Bubbles, wrinkles, or creases caused during installation

• Improper surface preparation

• Removal damage

• Damage caused by heat, chemicals, pressure washing, impacts, or other environmental conditions

We strongly recommend reviewing installation instructions before applying any decal.

7. Refunds

If your refund is approved, the refund will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.

Original shipping charges are generally non-refundable, except where required by applicable law or when the issue resulted from an error on our part.

8. Return Shipping

Unless the return is required because of an error by Venture Customs or the product arrived defective or damaged, the customer is responsible for return shipping costs.

If we determine that the return was caused by an error on our part, we may provide return instructions or cover reasonable return shipping costs.

9. Exchanges

We generally do not offer direct exchanges for custom or personalized products.

If an eligible product is defective, damaged, or incorrectly produced, we will determine whether a replacement is appropriate.

10. Order Cancellations

Orders may be canceled only if production or fulfillment has not yet begun.

Because many Venture Customs products are custom-made or made-to-order, cancellation may not be possible once production has started.

Please contact us as soon as possible if you need to request a cancellation.

11. Pre-Orders

Pre-order products are made or fulfilled according to the estimated timeframe displayed at the time of purchase.

Unless otherwise stated on the product page, pre-orders are subject to the same return and refund restrictions as the corresponding product.

If Venture Customs is unable to fulfill a pre-order, we will contact affected customers and provide an appropriate resolution, which may include a refund.

12. Refund Abuse & Fraud

Venture Customs reserves the right to refuse a refund, return, replacement, or other resolution where there is reasonable evidence of fraud, abuse of the return policy, intentional damage, false claims, or repeated misuse of the refund process.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

13. Contact Us

For questions about returns, refunds, damaged products, or other order issues, please contact:

Venture Customs
Email: venturecustomss@gmail.com

Please include your order number whenever contacting us about an existing order.

14. Changes to This Policy

Venture Customs may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

By placing an order with Venture Customs, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.